Refund policy
Gruffies Six-Pack 60-Day Money-Back Guarantee
If you’re not satisfied with your Gruffies six-pack, contact info@greengruff.com within 60 days after delivery for a refund of the product price you paid. Opened bags are eligible. Shipping charges are not refunded.
This guarantee applies to Gruffies six-packs, including discounted six-packs. For these purchases, it supersedes the general refund policy’s 30-day deadline, unopened-product requirement, store-credit-only treatment of opened products, and discounted-product exclusion.
Returns, Refunds, and Exchange
We're proud of our products and know that they're the best in the industry. That said, we know that issues may arise. If you are not 100% satisfied with our products we will give you a store credit, refund, or exchange, though, as with everything, some conditions apply. Contact us at info@greengruff.com to get started.
To return your products they must be in their original packaging, unopened, and undamaged. These products are eligible for a full refund, store credit, or exchange.
Additional restrictions include:
- Discounted products are not eligible for a refund
- You must contact us within 30 days for a refund, exchange or store credit
- Opened products are only eligible for store credit
If you receive damaged products, please contact us immediately at info@greengruff.com. We will send you a replacement product.
To return a product, get in touch with us through info@greengruff and we will email you a shipping label. Simply print off the label, attach it to a box with the product, and drop it off to the carrier.